Policies


PAYMENT

We accept all major credit cards including Visa, Mastercard, Discover, and American Express, and we also accept Paypal payments. All prices on our site are based on the US dollar, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that issued your credit card.

RETURNS

Each item has been made by hand. Any natural variations are considered unique and characteristic of the crafting technique utilized in the making of the piece. We are not responsible for variations in color of items due to individual monitor color settings. 

All Sale items are final sale.
All Custom items (sizes, finishes, designs) are final sale.
We do not replace lost items.

Regular priced merchandise can be returned for a refund or exchange provided it is sent back within 7 days of receipt. Please return the product in its original packaging free of any damage to the address below. Include your order # on your return form AND on the outside of the package.

Once we have received your package, your refund will be processed within 10 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.

International Returns

International orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service.

Non Returnable Items

The following items are non-returnable. Credit will not be issued for the following:

- All items purchased on sale.

- All items purchased with a promotional discount code.

Return items to: 

Dounia Home

491 Durham Rd

Newtown, Pa 18940

 

SHIPPING

We ship to the shipping address provided by you via UPS.

We are not responsible for lost or missing orders due to an incorrect shipping address provided.

For domestic orders, please allow 2-3 business days for processing and 2-7 days for delivery on products listed "ready to ship". For "made to order" items please allow 4-6 weeks for production and delivery.

For international orders, please allow 3-4 business days for processing and 5 -14 days for delivery on products listed "ready to ship". For "made to order" items please allow 4-6 weeks for production and delivery.

Customs and duties are the responsibility of the receiver.

We cannot be held responsible for delays occurring due to carrier, misstatement of your shipping address, damages that occur during shipment and your destination’s customs.

These delivery times are estimates and not guaranteed by “Dounia Home”.

For any further inquiries please contact us at dounia@douniahome.com


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